THD Shoppe Customer Support
Everything you need to know about shopping with us.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with measurements in both inches and centimeters. We recommend comparing these measurements against your favorite similar garment to ensure the perfect fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags still attached. You can choose between a full refund to your original payment method or a store credit for exchanges.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your fashion fix sooner.
Are your materials sustainably sourced?
At THD Shoppe, we prioritize quality and ethics. 70% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2026.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide! International shipping rates and delivery times vary by location and will be calculated automatically during the checkout process.
How should I care for my THD Shoppe garments?
To preserve the life of your clothing, we recommend washing most items in cold water and hanging them to dry. Specific care instructions are located on the inner label of every garment.